Studio Policies

Zonny’s Skin Care Studio – Policies

Welcome to Zonny’s Skincare Studio, we strive to provide a relaxing experience for all our clients, the following policies are intended to enhance your experience with us.  

Reservation Policy

  • A credit card is required to reserve all appointments
  • Please arrive at least 15 minutes prior to studio treatments
  • Services begin and end on time as a courtesy to the next guest
  • We aim to confirm all appointments 48 hours before a scheduled treatment, but you are encouraged to call us should you have any questions/concerns prior to arrival
  • Before booking an appointment, please keep in mind that anyone under the age of 18 must have parental consent to receive any of our services  

Tardiness Policy

  • We understand that sometimes being late may be inevitable, however, we may see ourselves forced to shorten treatment time and charge full-price session

Cancellation Policy

  • In the event that you have to cancel, we kindly ask for a 24-hour notice for all appointments. Same-day cancellation will result in 50% of the service charged.
  • A no-show will result in a 100% of the service charged

 

Refund Policy

  • All service sales and gift certificate sales are final
  • Retail items will only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase

 

Special Conditions Policy

  • Please notify our Studio Coordinator before reserving your treatments if you have any physical ailments, disabilities, allergies, or pregnancy
  • All guests scheduled for a service will be asked to complete a brief questionnaire upon check-in, intended for your safety and well-being
  • Prior to service, please let us know of any skin condition/s currently being treated for with any of the following: anti-aging, acne, bleaching, antibiotics, corticoids, isotretinoin (Accutane), retinoids (ex. Retin-A, retinol, Renova, etc.)  

 

Tips For Your Visit

  • We are not responsible for lost or stolen items, please do not bring valuables with you
  • We ask that you please avoid talking loudly and silence all cell phones to maintain a quiet atmosphere for all guests
  • Pets are not allowed on premises, with the exception of registered service animals  
  • In appreciation of our service, gratuities may be given to staff at your discretion. Gratuities of 20 percent are customary.
  • Gratuities cannot be processed on credit cards
  • Food is not allowed inside treatment rooms
  • Photography, video recording or video streaming inside treatment rooms is not allowed

We Appreciate Your Cooperation

Thank You!